Neal Cross is Managing Director and Chief Innovation Officer of DBS Bank and a strong advocate for innovation thinking and culture.
Cross is driving the bank’s innovation agenda regionally, as DBS moves to shape the future of banking, to enhance customer experience and better engage customers in the digital landscape. Cross has more than 20 years’ experience in technology, innovation and financial services.
Working with internal stakeholders and external collaborators, he charts the innovation roadmap for DBS to enhance customer experience and better engage the bank’s customers in the digital landscape.
On the back of our recent “World’s Best Digital Bank” accolade, Neal won the “Most Disruptive” CIO global award by impressing judges Steve Wozniak and Sir Richard Branson at the finals of the Talent Unleashed Awards 2016.
Previous to DBS, Cross was at MasterCard, where he was responsible for driving innovation as Vice President of MasterCard Labs in the company’s Asia/Pacific, Middle East and Africa regions. Cross started working in the Asia time zone at Microsoft in Australia and later in Singapore as the financial services industry director.
On his weekends Neal lives in the Sumatran jungle where he has founded Hotel Orangutan, a social enterprise to help save the critically endangered Sumatran Orangutan and to give local villagers employment and education.